โ›‘๏ธSupport

What type of support does Whaly offer

a. Basic support: Basic support happens on our internal chat and are dedicated to escalate tickets to Whaly support team.

b. Premium Support: Premium Support happens on Slack, Calls, Video Conferences (the tool of your choice) to help you debug and escalate tickets to Whaly support team.

c. Data Experts: Allow you to give you insight on how to model your data and give you advice on how to better use the Whaly solution.

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

  • If your support request relates to a specific page, please make sure to include a link to it.

  • Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.

  • If you are running into an error message, please pass along the error message in full.

  • Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!

When will I get a response?

Each plan comes with its SLA therefore you should check your contract to understand which SLA applies to you.

What Question can I ask to the support

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