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  • ๐Ÿ‘Welcome to Whaly ๐Ÿณ
  • Team
    • ๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘งโ€๐Ÿ‘ฆWhat is a team?
    • ๐Ÿ›ก๏ธSingle Sign On
    • ๐ŸฅทImpersonate
  • Organisation
    • ๐ŸซWhat is an organisation?
    • ๐Ÿ“คUpload your Organisation logo
    • ๐Ÿ”‘Manage Access to your organisation
    • โ“Understanding Licences
    • ๐Ÿ‘ฎUnderstanding User Roles
  • User Management
    • ๐Ÿท๏ธUser Attributes
    • ๐Ÿ‘ญUser Groups
    • ๐Ÿค–Service Accounts
  • Workspace
    • โœ๏ธWorkspace
    • ๐Ÿ“‚Report Folders
    • โœจSharing & Collaboration
      • Share a report to the Web
    • ๐Ÿ“—Catalog
    • โš™๏ธSettings
  • Warehouse
    • ๐ŸฆConnect your Warehouse
    • โš”๏ธAmazon Athena
      • Connect your Athena
    • ๐ŸฎAmazon Redshift
      • Connect your Redshift
    • ๐ŸงฑDatabricks
      • Connect your Databricks
    • ๐Ÿ”ทGoogle BigQuery
      • Connect your BigQuery
      • Grant access to BigQuery datasets
      • Enable multi project support
    • ๐Ÿ˜Postgres
      • Connect your Postgres
      • Whitelisting Whaly IPs
    • โ„๏ธSnowflake
      • Connect your Snowflake
      • Giving access to Snowflake data
  • Models
    • ๐Ÿ’žModels sync
      • Where should my models be managed?
      • dbt Cloud
        • Configuration
        • Exposing models into Whaly
    • ๐Ÿ“ฅPersistence Engine
      • Configuration
        • Snowflake
      • Check Materialisation runs status
  • Workbench
    • ๐Ÿš€Navigating the workbench
    • ๐Ÿ› ๏ธModeling
      • Understanding Datasets
        • General Information
        • Drills
        • Relationships
        • Primary Keys
        • Cache
      • Model Data
        • SQL Models
        • Flow Models
          • Create a Flow
          • Update a Flow
          • Flow steps
            • From Model
            • From Raw
            • Hide Column
            • Filter
            • Lookup
            • Rollup
            • Formulas
            • Group
            • Union
      • Import raw data
        • From your warehouse
        • From third party data
    • ๐ŸงญExplorations
      • Configure an exploration
      • Exploration Templates
      • Tables
        • Configure a table
        • Add related data
      • Metrics
        • Create a Metric
        • Create a Calculated Metric
        • Create Drill Downs
        • Using custom formatting
      • Dimensions
        • Create a dimension
      • Check measure usage
      • Row Level Access
  • Data consumption
    • ๐Ÿ’กExploring data
      • How to explore data
      • Drill Down
      • Forecasting
    • ๐Ÿ’นWhat is a Report?
    • ๐Ÿ“ŠDashboards
      • Create a dashboard
      • Manage tiles
        • Add chart tiles
        • Add text tiles
        • Add navigation tiles
        • Arranging tiles
      • Add a description
      • Share a dashboard
      • Filter a dashboard
      • Push dashboard
      • Delete a dashboard
    • ๐Ÿ“ˆQuestions
      • Create a question
      • Add a description
      • Share a question
      • Push question data
      • Delete a question
    • ๐Ÿ”Refreshing a report
  • Data visualisation
    • ๐ŸŽจTheming
    • ๐Ÿ–Œ๏ธChart your data
      • Bar chart
      • Calendar chart
      • Funnel chart
      • Gauge chart
      • Geo map chart
      • Heatmap chart
      • Interactive map chart
      • Line chart
      • Metric chart
      • Pie chart
      • Retention chart
      • Table chart
      • Treemap chart
      • Waterfall chart
      • Custom time format in time series
  • Content management
    • โญExplorations Section
    • โœ‚๏ธBulk Content Management
  • Embedding
    • ๐Ÿ“ŒEmbed in Business apps
      • Notion
      • Clickup
      • Hubspot
      • Google Chrome
        • ๐ŸŒฑInstall
        • โš™๏ธConfigure the Chrome extension
    • ๐Ÿ‘ฉโ€๐Ÿ’ปEmbedding API
    • ๐ŸชŸPartner Portal
  • Workflows
    • ๐Ÿš€Push
      • Configure a Push
      • Manage Push
    • ๐Ÿ’ผManage Installed Actions
    • โšกActions catalog
      • Airtable
      • Google Sheets
      • Slack
      • Sendgrid
      • Webhook
  • Platform concepts
    • โœณ๏ธQuery Mode
    • ๐Ÿ’ซCaching
  • Guides
    • โ›‘๏ธSupport
  • User
    • ๐ŸคฉUpload your profile picture
  • Connectors
    • ๐Ÿ”ŒConnect your Sources
    • โš™๏ธWarehouse setup
      • BigQuery
        • Configure a Cloud Storage cleaning rule
      • Snowflake
    • โ˜๏ธWhitelisting Whaly connectors IPs
    • ๐Ÿ”SSH Tunneling
    • ๐Ÿ„Schema drift
    • ๐Ÿ”Replication method
    • ๐Ÿง™Source monitoring
    • ๐ŸŽSource catalog
      • Community
        • Github Stars
        • Slack
        • Orbit
      • Database
        • PostgreSQL / Postgres
          • ๐Ÿ’กTip: Extracting the relationships
        • MariaDB / MySQL
      • eCommerce
        • WooCommerce
      • Engineering
        • Github
      • Finance
        • Brex
        • Pennylane
          • Pennylane (Redshift) - General Ledger & Trial Balance
          • Pennylane API - Customer Invoices
        • Qonto
        • Stripe
        • QuickBooks
      • Marketing / Growth
        • Facebook Ads
        • Google Ads
        • Google Analytics
          • Google Analytics (V4)
          • Google Analytics (Universal Analytics)
        • LaGrowthMachine
        • lemlist
        • LinkedIn Ads
        • Salesloft
      • No-Code
        • Airtable
        • Bubble
        • Google Sheets
      • Support
        • Intercom
      • Product
        • Amplitude
        • MixPanel
        • Segment
      • Sales / CRMs
        • Aircall
        • Pipedrive
        • Hubspot
        • Recruit CRM
        • Salesforce
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On this page
  • What type of support does Whaly offer
  • What information should I share?
  • When will I get a response?
  • What Question can I ask to the support

Was this helpful?

  1. Guides

Support

What type of support does Whaly offer

a. Basic support: Basic support happens on our internal chat and are dedicated to escalate tickets to Whaly support team.

b. Premium Support: Premium Support happens on Slack, Calls, Video Conferences (the tool of your choice) to help you debug and escalate tickets to Whaly support team.

c. Data Experts: Allow you to give you insight on how to model your data and give you advice on how to better use the Whaly solution.

What information should I share?

To help us help you as efficiently as possible, please be sure to send us all relevant details:

  • If your support request relates to a specific page, please make sure to include a link to it.

  • Please describe the steps that you are taking, what happens when you take those steps, and what you expected to happen instead.

  • If you are running into an error message, please pass along the error message in full.

  • Can you send us a screenshot to show us what you're seeing? Or, can you send us a short video to show us the steps that you are taking? These are extremely helpful!

When will I get a response?

Each plan comes with its SLA therefore you should check your contract to understand which SLA applies to you.

What Question can I ask to the support

Typical question
Type of support

Is it possible to achieve this use case in Whaly?

All type of support can answer this question

I'm getting this error and I'm not sure why.

All type of support can answer this question

Is this a bug?

All type of support can answer this question

Help! I'm hitting a critical issue.

All type of support can answer this question

I need help writing SQL.

Please consider using a Whaly data expert to answer this request or you can still ask Stack Overflow or other communities to find help.

Can you train me on how to use Whaly?

Trainings are made on a per request basis through a data expert. Reach out to us to know more

Can I see an example of how to build x in Whaly?

Please consider using a Whaly data expert to answer this request or you can still ask Stack Overflow or other communities to find help.

I prefer calls, can we handle this on a video call instead of chat?

Consider using our Premium Support in order to access to such features.

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Last updated 2 years ago

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