Aircall
Last updated
Last updated
Syncing your Aircall can be useful for various cases
Analyse when customers are phoning you
Measure your response rate
Report on your team performance and make sure that you get to your calls objectives
Identify any outliers (high call duration, low number of calls, ....) to better train and support your team members
....
Whaly 🐳 is currently syncing the following data:
Calls: Calls are an essential part of how Aircall users interact with the product. Our mission is to give real-time insights to make the call experience as delightful as possible!
Number: Users (Admins) can buy Numbers from the Dashboard. They can then update the call distribution order, upload custom Music & Messages, enable or disable call recording...
User: Users can be either Admins or Agents. They are the people working in your business to receive or make calls. They are associated to Numbers.
Contact: Contacts are a core part of Aircall experience. Every time Agents are on a call, Aircall fetches their contact information from different sources.
You can find the relationship between all those objects here.