Aircall

Why syncing my Aircall to Whaly?

Syncing your Aircall can be useful for various cases

• Analyse when customers are phoning you

• Measure your response rate

• Report on your team performance and make sure that you get to your calls objectives

• Identify any outliers (high call duration, low number of calls, ....) to better train and support your team members

• ....

Which Aircall data is synced by Whaly?

Whaly 🐳 is currently syncing the following data:

• Calls: Calls are an essential part of how Aircall users interact with the product. Our mission is to give real-time insights to make the call experience as delightful as possible!

• Number: Users (Admins) can buy Numbers from the Dashboard. They can then update the call distribution order, upload custom Music & Messages, enable or disable call recording...

• User: Users can be either Admins or Agents. They are the people working in your business to receive or make calls. They are associated to Numbers.

• Contact: Contacts are a core part of Aircall experience. Every time Agents are on a call, Aircall fetches their contact information from different sources.

You can find the relationship between all those objects here.